Original shipping costs, if applicable, are non-refundable unless the return is due to an error from our end. Refunds apply only to the approved product value after successful inspection.

Exchanges are subject to product availability at the time of request. Items must meet return eligibility guidelines before approval. If the requested product is unavailable, a refund will be processed instead.

Refunds are initiated within 5–7 business days after product inspection. The amount is credited to the original payment method selected during checkout. A confirmation email will be sent once the refund is successfully completed.

Items must remain unused, unwashed, and in original condition with tags attached. Return requests must be submitted within the allowed return period from delivery. Products showing wear, damage, or modification will not be approved. 

Customers receive email notifications at key stages of order fulfillment. Updates include dispatch confirmation and delivery progress. Please monitor your inbox for important shipping information.

Once an order enters processing, delivery information cannot be altered. Please verify your address carefully before completing checkout. Incorrect details may result in delivery complications.

Orders are prepared within 1–2 business days, excluding weekends and public holidays. A confirmation email will be shared once the order is shipped. We strive to ensure prompt handling and smooth dispatch. 

Delivery generally takes 3–8 business days after dispatch, depending on destination. Timelines may vary based on courier operations. Unexpected delays may occur during high-demand periods or unforeseen circumstances.

Currently, only one payment method is accepted per transaction. To ensure faster checkout, please select your preferred payment option before confirming the order.

There are no cancellation fees if the request is approved before processing. Once dispatched, cancellation requests cannot be accepted under policy terms.

Modifications are not possible once the order is confirmed. If changes are required, cancellation must be requested before processing. A new order can be placed afterward if needed.

Orders may be canceled only before processing or dispatch begins. Once shipped, cancellations cannot be accommodated. Eligible items may still qualify under the return policy guidelines.